Retail Merchandising Planning Key Elements

January 23rd, 2012 by Hand2HandSolutions No comments »
Share

Effective merchandising means having the right product, in the right amount, in the right place, at the right price, at the right time, all the time! These are essential components of your merchandising plan.
Overall Budget

For most retailers, inventory is typically one of the biggest investments so having a budget that is strategic and flexible is critical. Do you know how much is the right amount to spend, for both immediate and future merchandise buys?

Product Categories
Having a thoughtful, on-brand and edited category strategy will not only help you build credibility with your target customers (they can really count on you as the expert in these categories) but can also help give you buying power with vendors if you build up enough volume. Do you know what you plan to carry for your store?

Product Assortment

Developing a compelling assortment is one of the most enjoyable and rewarding aspects of merchandising—but can also be one of the most challenging. Constantly being out in the marketplace, knowing what products are hot before everyone else does and really tailoring your buying strategy to target market needs will help give you competitive advantage and drive $ into the register. Do you know where to start to get the best assortment for your concept?

Private Label Products and Packaging

Is this relevant to your business now or in the future? As private label is a great differentiator for many businesses—providing competitive advantage and terrific mark-up, it is a strategy worth exploring for many retail businesses. Is this right for you?

Purchase Order System

A purchase order system can be a big investment so it is critical to choose one that truly fits your needs. Often times retailers purchase POS systems that are too complex and robust so instead of being a useful tool, it becomes an overwhelming and ineffective one. Do your homework, think realistically about short term and long term needs before making this investment. Do you know where to start to find the best POS for your specific needs?

Pricing and Markdown Strategy

Strategically planning your markup and markdown strategy can make all the difference in the profitability of your store. Being very attune to the market and proactively anticipating customer behavior will ensure you are maximizing product potential and always making room to bring new and exciting merchandise to your store. How much markup and markdown do you think makes sense for your product and your target market shopping patterns?

Receiving and Allocation

What process do you have in place for inventory receiving and Allocation? Thinking about this in advance and developing processes and procedures that are easy for your staff to manage will save you time, money and a lot of potential headaches down the road. Do you have a plan in place to make this process seamless?

Shortage Control

Even in the smallest and most intimate store environments, shortage is an issue. Proactive strategies need to be implemented to create an intolerant environment for theft, for both customers and staff alike. Do you have a plan to tackle this?

In summary, your merchandise plan is a road map for success. It must optimize all aspects of your business. It must take into consideration your expense management, maintained markup, sales goals with planned markdowns, inventory levels based on required stock to sales levels, marketing and store events, and your cash-flow requirements. If you manage by the right numbers, the profits will take care of themselves.

Share

2012 Grocery Shopper

January 17th, 2012 by Hand2HandSolutions 3 comments »
Share


The Indian grocery retail sector is enterring a phase of rapid growth and transformation, with the advent of modern retail formats and changing consumer attitudes towards grocery shopping itself.With greater exposure to newer retail formats, the Indian shopper’s store choice is being driven by factors other than just value offerings. Convenience, product quality, and range – which were traditionally perceived as secondary influencers of store choice – are beginning to play a more central role for the Indian shopper.

Traditionally, the bulk of the grocery shopping in India was done during multiple short trips to the local kirana store. Gradually, working urban shoppers are becoming significantly more organized in their approach. There is an observable trend towards fewer trips to supermarkets, while the volume of purchases per trip is on the rise.

Modern retail formats have mushroomed in the metros and mini-metros, and over the last few years have also begun to establish a presence in the next rung of cities, exposing shoppers to new shopping, entertainment and food options, all under one roof.
Getting closer to today’s shopper is the first step in rethinking the modern grocery store.Bellow are some types of consumers who have become prominent in today’s grocery-shopping environment.
The New Value Shopper: Those seeking the best deals can come from all income strata these days.
The Techno Consumer: Increasingly, shoppers can find just about everything they need in cyberspace.
The Indulgent Shopper: Who cares if it’s not on sale?
The Convenience Shopper: Small formats are just part of the solution to expediting the food-shopping experience.
The Channel Surfer: More retail choices make it easier for consumers to cherry-pick based on specific needs.
The Ethnic Shopper: Authenticity and strong community bonds are key to attracting these consumers.
The List Maker: Supermarkets must work hard to influence the buying decisions of these careful planners.
In the retail industry, it seems as though we are constantly faced with the issue of trying to find new customers. Most of us are obsessed with making sure our advertising, displays, and pricing all “scream out” to attract new customers. This focus on pursuing new customers is certainly prudent and necessary, but, at the same time, it can wind up hurting us. Therefore, our focus really should be on the 20% of our clients who currently are our best customers.
In retail, this idea of focusing on the best current customers should be seen as an on-going opportunity. To better understand the rationale behind this theory and to face the challenge, we need to break down shoppers into five main types:

Loyal Customers: They represent no more than 20% of our customer base, but make up more than 50% of our sales.
Discount Customers: They shop our stores frequently, but make their decisions based on the size of our markdowns.
Impulse Customers: They do not have buying a particular item at the top of their “To Do” list, but come into the store on a whim. They will purchase what seems good at the time.
Need-Based Customers: They have a specific intention to buy a particular type of item.
Wandering Customers: They have no specific need or desire in mind when they come into the store. Rather, they want a sense of experience and/or community.
Retail is an art, backed up by science. The science is the information we have from financials to research data (the “backroom stuff”). The art is in how we operate on the floor: our merchandising, our people, and, ultimately, our customers.

Share

Retail Distribution Channels – Wholesalers Retailers

January 16th, 2012 by Hand2HandSolutions 6 comments »
Share

Wholesalers and retailers are the two important types of middlemen forming a part of the distribution channels. They act as an intermediary link between the manufacturers and the consumers of goods. They specialize in providing a wide range of services for both the producers as well as the consumers. They reduce the amount of efforts required by the manufacturer in distributing his product to the final consumers and provide vast market coverage to his products. They greatly increase the efficiency of exchange and lead to reduction in total cost of distribution of products. They provide ready delivery of goods to the consumers at places convenient and accessible to them. They also provide after sale services and handle consumer grievances. They also act as a communication channel by providing information about the products to the consumers, on one hand, and the consumer feedback to the producers on the other hand.

Wholesalers

Wholesaler may be defined as the middleman who operates between the producers (from whom they purchase goods) and the retailers (to whom they sell goods). Wholesaler refers to any individual or business firm selling goods in relatively large quantities to buyers (retailers) other than the ultimate consumers. Thus the manufacturers who sell their products directly to retailers may also be regarded as wholesalers. The specialized knowledge and skill of wholesalers increases the efficiency of the distribution network. The wholesalers provide important services and solve the problems of both the manufacturers and the retailers.

Services provided by the wholesalers to the manufacturers:-

*Place orders for the product in advance on the basis of expectations regarding the demand for the product. This enables the manufacturer to plan his production and secure the economies of scale.
*Provide transportation facility by carrying goods from producers to go downs and then to retailers.
* Perform advertising and sales promotion activities and also employ expert sales representatives for the purpose.
* Provide financial accommodation to manufacturers in the form of cash payments for goods purchased from them as well as provide credit to them.
* Keep the manufacturers updated on the changes in customers’ habits, tastes, preferences and fashion.
* Play an important role in fixation of the final prices of the goods.

Services provided by the wholesalers to the retailers:-

* They act as the retailers ‘buying agent’ and saves them from the trouble of searching out and assembling goods from several manufacturers.
* Inform the retailers about the new products, its uses and changes in their prices. They also assist the retailers in advertising and selling of the products.
* Provide financial assistance to retailers, sell goods on credit to retailers and thus help them to operate with small working capital.
* A wholesaler being the ware-house keeper of the market, they protect the retailers from the risk of loss arising from holding large stocks of the product.
* Sort out different grades of products according to quality and pack the goods into small lots for the retailers.

Retailers-Services provided by the retailers to the wholesalers and manufacturers:-

* Provide selling outlets to wholesalers and manufacturers.
* Save the manufacturers from the inconvenience and expenses of selling the goods in small lots to a large number of consumers.
* Communicate the needs and desires of consumers to the manufacturers.
* Arrange for transportation of goods from the wholesalers’ godowns to the ultimate consumers.
* Perform storage function by keeping stocks of goods.

Services provided by the retailers to the consumers:-

* Anticipate the needs of consumers and accordingly assemble goods of different varieties. Thus they satisfy their demands and provide them a wide choice of goods.
* Sort out goods supplied by the wholesalers and keep them in convenient packages for the benefit of the consumers.
* Act as an advisor and guide to the consumers by bringing new products to their notice and educating them about its diverse uses.
* Keep the consumers informed about the changing trends in the market about the different varieties of products.
* Provide other services to the consumers such as free home delivery, after sale services, credit facility,etc.

Share

Retail Benchmark

January 10th, 2012 by Hand2HandSolutions 6 comments »
Share

In the retail industry, customer satisfaction, cost of goods sold, sales per square foot, repeat customer sales, employee turnover percentage, employee satisfaction, and customer acquisition cost are common benchmark measurements used to compare one organization to another. Survival in today’s retail business climate requires you to spend more time working on your retail business rather than in the retail business. Have you ever wondered how your retail business performs compared to your competitors? Are you charging enough for your products & services? Are you spending too much on advertising? Are you paying too much rent? Are your staff costs too high? What is the average bottom line of your competitors?

Benchmark your retail operation with the best practices of your competitors and peers. Then adapt and adopt these successful tactics to improve your own retail success and profitability.

Share

Retail Videos

January 6th, 2012 by Hand2HandSolutions 3 comments »
Share

Click on the Headings to view Videos

1-IDC Analyst Discusses Innovative Trends in Retail

2-SAP Future Retail Center

Glimpse of the supermarket of the future at the Future Retail Center,Switzerland.

3-Shopping Horizontality


Comparative shopping is not just about comparing your store to another store selling the same product. It is about horizontal shopping or, in other words, comparing your store to any other business that is doing better than you whether that is a hotel, an online seller, a restaurant, a dry-cleaner, everyone and anyone.

4-Price Versus Cost

What is the difference betwen price and cost? Why so many retailers forget to point out to the customers the fundamental principle that what you pay today may save you money over time.

Share

Explore -Retail Buying Errors ! Can you Fix Them .

May 26th, 2010 by Hand2HandSolutions 14 comments »
Share

• Making the last re-order once too often. The last may arrive just in time to be marked down. Failure to cancel past due orders.
• Merchandise whose sizes and/or colors were wrongly bought or in too large quantity or were wrongly delivered and prove to be disproportionate to customer demand at regular prices.
• Not helping out inexperienced buyers.
• Failures to analyze previous year’s merchandise results before going to market or making purchases.
• Failure to know the selling season for your market
.Determining only the quantity and leaving the merchandise selection to the vendor, especially size and color selections.
• Failure to make small initial purchases, that can be followed up by reorders
. Using too many vendors.
• Failure to determine if buyer can deliver on time the merchandise ordered or accepting changes by the manufacturer.
• Failure to study the market sufficiently so as to know the best quality merchandise and best price
• Failure to shop the competition so as not to buy identical items
• Failure to negotiate all possible discounts from the vendor.
• Buying too many items rather than just a few styles.
• Buying your personal preferences, instead of the market’s preferences.
• Buying too broad of a product line.

This can be a long list ………………………………………

We need to follow the process , to avoid some Buying Errors !

A—Plan Merchandise Logistic System
B—Fix Merchandise Buying Process.
C—Fix Merchandise Ordering Process.
D—Merchandise Handling Process.

Share

Do Not Loose Your Retail Customers…

May 29th, 2010 by Hand2HandSolutions 14 comments »
Share

Don’t you think most retail customers are reasonable people, Then why do we, as consumers, keep getting lousy service wherever we go?

Is it due to
• Store staff doesn’t know or don’t understand what the expected behavior in terms of customer care.
• Management gives the issue only lip service and does not establish firm criteria to maintain high customer service levels.

What had worked ,these are some of the simple practical ways,

1. A Vision of customer service excellence that is clearly developed and Communicated: If you do not set the expectations right from the beginning, you can’t blame anyone but yourself.

2. Recruit, Hire, Train and Promote People with People Skills: When you are interviewing for new people, look for indications of a friendly, helpful nature and ask questions probing for the level of people skills . When evaluating staff performance, make sure there is considerable emphasis on their performance in the area of customer service.

3. Measure Individual Service Performance, Report Results and Celebrate Victories: What is not measured can not be managed. End of story. Develop a performance chart for each staff member and rate them from 1 to 10 for their Customer Service performance. You’ll see a marked improvement almost immediately.

4. Solve Problems When and Where They Occur – that means immediately: Customer studies show that as long as a problem is resolved fast and to the customer’s benefit, most become very loyal customers for life. Study your policies and procedures and eliminate the fluff and unnecessary steps that take up time. To speed up the problem resolution process, empower your staff to make certain decisions without having to look for management.

5. Stay Close to Your Customer: When was the last time you took one of your customers to lunch or even a coffee? I know a lot of you are laughing at me at this point; but unless you know their honest opinion, how are you going to improve your operation? Think about it.


Share

How do you know if you need a retail consultant?

June 6th, 2010 by Hand2HandSolutions 70 comments »
Share

Welcome to our Retail Blog. Here is where we empty out our brain of all things retail, and offer our  perspective, insights and opinions. Please share your comments so we can keep the discussion lively, interesting and beneficial.

Does This Describe some of Your Retail Situation?

  • It’s not so much the out-of-stocks that concern you, it’s all the overstocks.
  • Your markdowns are killing your margins.
  • Your customers seem to be waiting you out, waiting for that next markdown.
  • You’re just not getting the same response from your the customers that are coming in.
  • You’ve got really good salespeople but traffic is down and the passion is missing.
  • You know you’re over-assorted, but fear losing sales.
  • We’ve added a number of new categories but our sales haven’t grown.
  • We’re struggling to properly display everything we carry.
  • You constantly have too much inventory lingering in the back room.
  • You want to buy new products, but you don’t have the cash.
  • You know there’s something you’re “missing” in your sales planning, but you can’t put your finger on it.
  • Does your web site tell customers who you are and what your store is about

Of the following statements, how many resonate with you?

  • I think my business is starting to slow down, but I’m not sure what to do to “pick things up.”
  • I’m constantly over-inventoried.
  • I know cash-flow planning is critical, but I don’t know where to begin.
  • The words “inventory control” makes me worrying most of the time.
  • I have an accountant for the “accountant” side of things, but he/she can’t help me in areas like merchandising and open-to-buy.
  • I think I’m over-buying, but I’m not sure.

If you identify with these statements, then it’s likely you and your business could benefit from a retail consultant’s insight and input.,Hand2Hand Solutions provides business consulting to retailers -start ups,small & mid enterprises,in the area of market and consumer research, product sourcing, merchandising & planning, vendor procurement and supply chain management. For more details mail our retail consultant-amit@hand2handsolutions.in

Share

Alternative ways to market & position “Brand You”

June 16th, 2010 by Hand2HandSolutions No comments »
Share

online resumeWe live in a world full of technology today that touches every arena of our life. Some areas more than others, but its coming. The internet has evolved and crawled its way into our daily life. Over time we have transformed our lives from radio and early nights to bed, to big screen, movies full of technology, to laptops, computers & iPhone that give us access to the internet every moment of every day.

Here is a non-traditional way you can help market yourself in your job search. Given the direction we are going in with technology,

Online /Web Resume? Yep, before I get too deep into this post, let me just say – Get One! Create One! I like this idea.

I had never heard of an online resume until last night, but I like it. I certainly like it better than the Video Resumes I am seeing.

Why am I so excited? Why am I suggesting you get one? Your Online / Web Resume can be a valuable tool for you to market the most important product you will ever sell – YOU! You are the Product! What a phenomenal way for you to market you.

My point is if Video Resumes is the technology of our future for determining candidates who will traverse our hiring processes. I believe the Online Resume is a much better way to go for the candidate. It is static rather than video. It does for you what a paper resume does without boundaries. Online Resumes allow for creativity, and links. The value here is that it gives you the opportunity to give a deeper presentation in text and eliminates the rewind button on the Video Resume. You have the ability to communicate “who you are and what you bring to the table, which to me is the power of Online Resumes.

Just explore- http://scotherrick.com/

As targeting the right retail  job is a mix of, hard work, planning, creativity and a little luck.Hope fully you can apply some of the online the marketing tools like,SEO,SMO to market the “Brand You”

Share

Retail Merchandisers Profile Outlook

August 2nd, 2010 by Hand2HandSolutions 323 comments »
Share

I learned a long time ago that business has to be about the consumer. It doesn’t matter what business you’re in; if you can get it right for the consumer and stay clearly focused on trends and changes in the marketplace, you will always win.
Today it is more important than ever to understand consumer buying habits, demographics and lifestyles to ensure that each retailer competes in the overall retail marketplace.
But just like all the other services consumers purchase, we need to make sure we capture their attention and our share of their daily spending. Merchandising can be one of the most powerful tools to capture consumer attention and influence buying decisions.
All great things have a beginning. Brilliant inventions begin with an idea; searing compositions begin with a note; and prosperous careers begin with a first job.

Merchandising forms an integral part of being able to market your product to your target audience and hence increase the revenues through sales. Merchandising forms a part of the marketing department and merchandisers or merchandising managers are responsible for merchandising the products with respect to the latest trends or films or sports stars. Everything from online, food, grocery, mugs, school bags, cell phones, retail apparels, jewelry is merchandised these days.

A merchandising professional has to work in tandem with the marketing as well as the sales department in order to increase the sales being made. A merchandising manager should also have thorough knowledge of the minds of the consumers and what they want.

Merchandiser Job Description

The Merchandiser job description which is generally assigned to people working in this industry is given below.
• To work in tandem with the retail buyers in order to be able to plan the type range and the number of products to be sold.
• To monitor the prices in other companies so as to arrive at the price at which the particular merchandiser will sell.
• To be able to strike deals with third parties in order to be able to merchandise products of the company.
• To devise marketing strategies publicity and promotional campaigns in order to woo the customers and the target audience of the company.
• To conduct meeting with senior management as well as the board in order to discuss the strategies that the company should adopt in order to occupy more market share in the industry and also earn higher revenues.
• To meet clients and customers in order to understand their needs and requirements and to analyse as to what more can be offered to them.

Basic Education Requirements for Merchandiser Jobs


In order to get a Merchandiser job in a reputed firm there are a certain requirements which need to be fulfilled by the candidate. They are as follows:
• B.com or any other basic graduation degree: A degree in Commerce or any other related field as the major subject from a recognized university or college is preferred.
• Course in retail merchandising, Visual Merchandising from a recognized college.
• MBA, Masters of Business Administration degree with specialization in merchandising, marketing, sales, retail management or brand management can give a Merchandiser candidate an edge over the others.
• Fashion merchandising course from a reputed college in the country or from an international university.

Skills needed for getting a Merchandiser job

In order to get a Merchandiser job in a reputed company, any Merchandiser job seeker must possess the following set of skills:
• Effective expression of ideas: An efficient Merchandiser professional should be able to convey information and ideas effectively.
• Confidence and persistence: If you work with a lot of confidence you are bound to go a long way in this job.
• Creative skills: In the dynamic environment, a Merchandiser professional is expected to possess creative skills and keep reinventing himself.
• People skills: A Merchandiser professional should be able to communicate as well as interact with other working professional including colleagues as well as clients of the company.
• Organisational skills: As the Merchandiser job includes organizing work it is necessary to have good skills in this department.

Merchandiser Career path & Tentative Job salary


The salary received by a Merchandiser professional is pretty good though it may vary from one organisation to another organisation. As and when your experience increases in the organisation or in the industry, your salary will also rise.

1. Beginner (0-1 years of experience)-Annual: Rs.1.8 lakhs to Rs.2.16 lakhs
2. Professional (2-3 years of experience) :- Annual: Rs.2.16 lakhs to Rs. 3.60 lakhs
3. Merchandiser Manager professional (5 to 10 years of experience)-Annual: Rs.3.60 lakhs to Rs. 12.00 lakhs
4. Senior Merchandiser Manager professional (10-15years of experience)-Annual: Rs.10 lakhs to Rs.18 lakhs
5. Head Merchandising (15 & above years of experience)-Annual: Rs 15 00 lakhs- 30 lakh
6. Business Head/Director-(20 & above years of experience)-Annual: Rs 30 lakhs- 80 lakh or even can cross 1crore

Merchandising Job Outlook

Merchandisers are offered several jobs these days for retail companies and brands are increasingly looking at merchandising as revenue stream for them. Thousands of jobs in merchandising are offered all over the country. If you have some experience in sales or marketing then you could easily take up merchandising jobs that are offered by companies. Merchandising involves good knowledge of the product, industry and hence if you have some signs experience in sales or marketing then you could easily opt for merchandising jobs.

Share

The people challenges of a Retail Start-up

September 27th, 2010 by Hand2HandSolutions 8 comments »
Share

A young retail entrepreneur who currently owns businesses and has enough ideas to start several more recently took a comprehensive exam designed to reveal his natural talents and skills. The results revealed he had exceptional motivational skills and one of the highest empathetic-outlook scores on the test’s scale.

However, as with many up-and-coming retail startup entrepreneurs, result revealed, he was great at getting projects started but not so great when it came to follow-through. Much to his credit he realized that in order to fulfill his true potential, he needed to build a stronger support team that could pick up the ball where he was weakest: execution. He needed to recruit and retain people who would enjoy implementing and nurturing his ideas.

The question is- How do start ups business owners find employees who really know how to execute? Here’s how.

Know the job:
First, it’s crucial to ask yourself for each job you’re looking to fill: What are the primary activities of this job? Interaction with lots of people? Versatility? Working in a competitive environment (whether competing against a sales goal or winning against competitors)? What are the activities that make up the majority of time spent in this job when it’s done right?

Second, ask yourself: What are the primary intrinsic rewards of this job? Of course, everyone wants a paycheck, but what else does this job reward? Helping other people? Learning new things? Creating a certain level of sales, or some other measurable result? Every job rewards something. What does this job reward most?

Third, ask yourself: What common sense or good “business judgment” does this job enlist? Does it depend on someone who focuses on practical results, organizing things, seeing how things fit together or compare with each other? Is it asking for someone who thinks deeply and spends most of his or her time managing concepts, ideas, or strategies? Or, is this job asking for someone who is an exceptional judge of other people and who can influence, lead, understand, and develop others.

Know the person: Using the same road map for understanding the job, you should be able to develop a profile of the ideal person for the job. Focus on the three aspects you outlined for the job: activities, motivation and business judgment.

What activities does the ideal candidate enjoy most? Interaction with others or working independently? Completing routine tasks or managing lots of irons in the fire? On-the-fly troubleshooting or predictable project-management? How do these preferred activities relate to the skill sets needed for the job identified earlier in the process?

Next, examine what motivates the ideal candidate. Creating wealth? Helping others? Learning new things? Being in charge and controlling the destiny of people and projects?

What common sense or business judgment does the candidate bring to the job? Using your best judgment, determine if the candidate is thinker or planner. Is s/he quick at comparing several practical alternatives, understanding how “big picture” business practices work and adjusting to create desired results? Or does the candidate need to show more skills in terms of effectively understanding the needs of others? The key is to identify skills, so you don’t end up hiring someone who has to check their natural talents and motivations at the door, when you need those talents and motivations working for you every day.

Manage for success

Once you have a crystal-clear picture of the activities, rewards and evaluative judgment of the job and understand the attributes of the ideal candidate, you can develop a unique new approach to managing for success. You can manage to win, instead of doing what most supervisors do: Manage not to lose. The two mindsets are worlds apart and bring vastly different results.

By leveraging those parts of the job that will come naturally to the candidate, and learning how to navigate through the rough spots where the candidate’s skills might not necessarily shine, you’ll be managing for success.

Effective hiring

You don’t have to be one of the retail entrepreneurs who feel like they’re hiring by countless resumes, spending hours interviewing candidates, all the time searching for a clue that will tell you the person is capable of doing what you need done. Effective hiring is about developing a deep understanding of what the candidate is most likely to succeed wildly in doing.

Hand2Hand Solutions is a specialized retail industry FlexiRecruit™ Solutions for retail industry and flat price, low cost recruitment solutions for Startups Retailers. Hand2Hand is an ideal solution for retail startups those who don’t have the financial muscle power to hire expensive consultants and those who have either recently ventured into retail or are yet to receive funding.

Once you sign up with Hand2Hand Solutions,we will help you to understand what type of employee you are looking for, what will be key job details,we will take care of posting your job on various paid and free internet resources, accept job applications on your behalf, and then forward the relevant ones to you.We have a passion for retail, building relationships and making a difference in people’s working lives. For more details about FlexiRecruit™ Solutions , for retail startups contact us;amit@hand2handsolutions.in

Share

Indian Organized Retail VRS Unorganized Sector Retail Employee

September 25th, 2010 by Hand2HandSolutions 36 comments »
Share

Organized Sector Retail Employee:

Priyanka is working as a store manager in South Extension, New Delhi , a jewellery Retail store for the past one and a half years. She seems to be quite happy with her job.She is extremely loyal to the company and hardly needs a reason to praise her company and her management, specially the CEO with whom she interacts directly.

According to Priyanka, her CEO is extremely friendly and has an informal relation with all her employees. She is the one who taught her everything concerning her job and continuously guides her regarding management of the store.


Before joining this company, Priyanka had worked for about one year as a cashier in Titan, where salary was much less. She had no knowledge of the retail sector when she joined here. But she says that it was not difficult to learn while on job through training as well as from senior colleagues in a short period of time.

Priyanka feels that in organized retail recruitment, what is most important is to have a positive inclination to learn and adapt to the needs and demands of the company. Rest the employee can learn while on job. In case of her recruitment, the CEO gave importance to her past experience, her nature (friendly and adaptable), and looks (presentable).

    Priyanka has internalized the values of the company very well. She knows exactly what the company expects from her and how she is supposed to deal with the customers. Her remarks make it obvious that she has become quite skilled in terms of dealing with customers. She feels that it is most important for her to establish a friendly relation with customer when s/he enters the shop, make him/her comfortable, understand his/her needs, tastes and preferences and finally help him/her choose the right product. Her aim is to establish long-term relation with the customer, by offering him/her a good and satisfying buying experience.

Overall, she is happy about her job, since her salary is good. However, the only thing she ever felt uncomfortable about her job is the occasional rude behavior from customers. She mentioned one incident where the customer behaved extremely rudely with her and made some insulting comments. The customer wanted to exchange a product after a long period had elapsed since she had bought the item, which was against company policy. Apart from that, Priyanka did not mention any undesirable experience in her current job. Priyanka is around 25 years of age. She has completed her B.Com., managing her studies along with job. She is basically from Punjab, born and brought up in New Delhi and stays with her family.

Unorganized Sector Retail Employee:

Ramesh is working as a salesman in a garment shop in Karol Bagh,Delhi, for the last three years. He is 21 years of age, originally from Rajasthan but now his family is settled in Mumbai. Before joining this job he used to manage a small road-side eating joint,which he had to leave because of problems with the owner. He has studied till 10th standard and has plans of studying further along with his job.

Ramesh seems to be more or less happy with his current job. He says that the employees in the shop are like his family-members. Most of them are working here for around 4 years and hence they have developed an informal friendly relation with each other, which is why he would not like to quit this job. However, if offered a better salary he will be ready to quit. Basically a quiet and submissive boy, Ramesh says that it is most important to be patient and polite in his profession. Behaving nicely with customers is very important. He feels most happy when he can sell maximum items to customers and tries to develop a long-term relation with them.When asked about his future plans and ambitions, he says that he would like to start his own retail business in future. He feels confident that his experience in retail would help him to realize his dream.

Share

Retail Promotions Management

August 6th, 2011 by Hand2HandSolutions No comments »
Share

One of the largest budgetary items on the P&L of every Retailer is Promotions. Yet, the execution of such Promotions is riddled with a plethora of problems, and the monitoring of compliance of the same – regarding how such promotions should be run and whether it was actually run in the manner prescribed – is beset by even more amount of complexities. Consequently, a huge amount of effort and bandwidth is expended post execution of such promotions in debate and deliberations around Promotions Compliance – a matter on which depends the deployment of an enormous amount of funds. In essence, this means that the returns on investment of the enormous planning effort and budgets involved in creating and executing promotional campaigns hinges on the retailer’s capabilities and systems involved in managing promotional execution compliance.

Key Retail Promotion Challenges
Managing consistent and targeted multi-channel pricing and promotions across a retail organisation, with its multiple systems has historically required significant manual effort. Indeed, the complexity of systems in most retailers acts as an inhibitor in delivering dynamic promotions and agile changes in price. With this complexity comes cost and often requires manual intervention – the most likely cause of inaccuracies and errors.Conflicting promotions and pricing errors can be costly to the bottom line, damage the brand and adversely impact customer relationships.
For most businesses, managing such consistent and dynamic multi-channel pricing and promotions requires collaboration across organisational silo‟s.Further complexities are added when looking to offer regional pricing or promotions, and in ensuring that refunds for product returns are managed with the same level of granularity.Adding in a level of personalisation expected by consumers through loyalty card programs only compounds the business challenge.

Our Promotions & Markdown Optimization ,Managed Retail Services (mRS)™ helps to Improved Promotional Effectiveness

Analyze Key Performance Indicators to Measure Promotion Implementation

Getting the right product, at the right place, at the right time, and at the right price has become a basic mandate. Retailers need to differentiate their business by integrating people, process and adopting technology for devising micro-merchandizing strategies, incorporating master data management and optimizing functions like Promotions Management,Category management, Revenue management, Shelf & Space planning among others.So integration of people, process and retail technology is need of the hour.Our Managed Retail Solutions(mRS)™We have considerable experience facilitating Retail Promotions Optimization for more details mail-contact@hand2handsolutions.in

Share

How to up sell during the festive season?

September 26th, 2010 by Hand2HandSolutions 88 comments »
Share


The key to successful up selling has always been communication. Quite simply, make sure you hire sales personnel/staff who love to talk. Product knowledge and a pleasant personality are a must. If employees can easily
chat with customers, they can better determine the customer’s needs and the potential to up sell.

Try to determine, in advance, which products and related accessories you plan to offer as part of the program. Check with your suppliers. Purchase related and/or discontinued products that are being sold at discounted wholesale prices and use those products to bundle with other related items. Also, plan to push the products that give the most profitable returns. You should also determine (by week) which products you plan to highlight and the sales offers that you plan to make available. Then plan your visual displays according to the products you are highlighting. Don’t forget: Signage helps promote these special offers.

Communication with your customer prior to and during the sale is key. Effective communication means having a well-trained staff. Be sure to educate your staff about your products and sales programs. Train them to greet customers as they enter the store. Remember to develop sales pitches for your staff. These may include: “Have you ever tried our product?”; “Customers who bought this item also bought…;” “Our most popular item is…;” and “May I suggest the following accessories to go with that item?”

If the customer has chosen something for Rs250, the salesperson should show them something that is Rs 300 and explain why this item may better suit their needs. However, they should not show the customer something that sells for Rs 500. Customers are smart enough to recognize when they are being pushed and they usually resent it. However, if the salesperson can give them a good reason to step up, then they will feel that they have made the choice rather than having the sale pushed on them. This is a win-win situation for the salesperson and the customer.

After the customer has decided to make the purchase, ask if there is anyone else on the customer’s shopping list. If your store has a discount policy, now is the time to bring it up. If the customer feels comfortable with the choice he or she has already made, an additional purchase is more likely. You want the customer to leave your store with a positive experience so that he or she will remember your store for additional purchases at both festive and other times.

Share

Retail Operations Profile Outlook

October 23rd, 2010 by Hand2HandSolutions 4 comments »
Share

Retail Operations involves managing the day-to-day functions of retail establishments like department stores, grocery stores and specialty shops. Keep reading for more information about the Retail Operations field and how to build a Retail Operations career.

The first step in building a career in Retail Operations is to secure a sales or customer service position in a retail store. At this level, qualities like punctuality and attention to detail may lead to a promotion. From here, one can become a manager or supervisor of Retail Operations. Particularly effective store managers may be promoted to district, regional and even national Retail Operations positions.

Education Requirements for a Retail Operations Manager

A degree in business or management will provide the skills necessary to succeed as a retail manager. Most employers also value previous sales experience. Employees learn operations and procedures, customer service practices and merchandising techniques as they rise through the ranks from sales associate to retail manager. An educational foundation, including accounting, marketing, business and management courses will aid employees as well. Retail operations managers should also be adept at using a store’s computers, which often run the cash register and inventory control systems.

Share

Where should a retailer focus to maximize impact?

November 3rd, 2010 by Hand2HandSolutions 91 comments »
Share

Most retailers have started implementing analytics inside their stores. The stores actually keep a database of the actual buying behavior of the consumer. Analytics include study of consumer behavior, analyzing the transactional data and predictive modeling. Initially the retailers track their prime consumers, their lifestyle, locations, social and economic background.
From the transactional data the retailers plans to move from one area to another to maximize their sales. The toughest and the critical one is the predictive modeling. Retailers can get an idea of how consumers upgrade their purchase behavior. As the lifestyle changes the consumers interests also changes. Retailers can decide where to setup their future stores depending upon the future lifestyle of consumers in a catchment area. It is very important to place the right product at the right time in the right store.

Before starting a retail outlet, the company should make a study on the buying patterns of the consumers in that area. In South Kolkata Shoppers Stop made a study and found that consumers were shopping more frequently for accessories than apparel. They managed to dedicate a much larger space to the beauty section at their new store. Retailers can also divide their database into different segments based on value, premium and bridge-to-luxury shoppers (BTL).

In future retailers must use analytics tools to expand their network. It is better to do primary research to understand market potential value of catchment areas. Such kind of analysis will definitely help retailers to choose the apt place to open the store. They can decide if they want to open more than one store in the same place. Consumption analysis, expenditure analysis, category wise analysis, market potential analysis can be made by the retailer before a larger expansion of their store.
Future Group has been able to push their sales by monitoring the demand rates at their stores. They agree that analytics play an important role in their store planning. It is a fact that usage of analytics is still at its infancy. In India, analytics is still limited to studying consumers and transactions. The banking sector though has matured more in using analytics. They have started using predictive modeling too. Indian retailers should understand the importance of analytics and they should invest in it.
Landmark from Tata group has set up an internal team for analytics which is trying to understand the issues like cannibalization. Cannibalization refers to reduction in sales volume, sales revenue or market share of product. There are several reasons for cannibalization. When a retailer opens a new outlet near another outlet, the new outlet may get some of the consumers from the old one. Such teams can also identify best locations depending on the address of its regular consumers; can make a list of consumers who may have dropped out due to changes in their buying habits. Retailers can also make a study on their under performing stores, make necessary changes immediately so that they do not loose their sales. Even though the use of analytics can makes changes in the retailers business, it will take some time for the business to grow to its maximum. Finally, the ultimate decision maker is the consumer. It is the responsibility of the retailer to make the consumer leave their shop with a smiling face.

Retail Analytics provides the answers to questions such as:
1. I want to increase my market share. Where should I focus my attention to maximise impact?
2. Who is really taking my market share?
3. What is my best product range?
4. Which product within my portfolio should I push? In which store types?
5. Was my promotion effective? What is its ROI?
6. What is the effect of my price change?
7. Deeper understanding of your Marketing Mix
8. Measure and Optimize the ROI of your actions
9. Increase your Market Share in your most strategic segments

Retail Analytics is largely aimed at technical consumer goods manufacturers, but is able to support retailers alike.
Product
* Launch impact
* Cannibalisation
* Range vs market share – Assortment optimisation
Price
* Price gap
* Price elasticity
* Rational price
Place
* Store revamps
* Catchment areas
* Salesman territories
Promotion
* In store demonstrations efficiency
* Local promotions, leaflets efficiency
* Advertising effects and ROI
Predict
* New product sales estimates
* Category sales forecasting
In categories where innovation is changing fast the picture, in time of turmoil and uncertainty, standards approaches in forecasting are not sufficient.

Share

Make store environment your salesperson?

October 25th, 2010 by Hand2HandSolutions 17 comments »
Share

Retail sales are a function of making an emotional connection with the customer on a level that makes them want to take a piece of your store – your brand – home with them. Whether you’re a Fortune 500 company, or the Shop Around the Corner, your customers need to know and understand you.They want to engage with you and experience your brand through the shopping experience. What do your stores say about you? Do they engage the customer? Do they excite the customer? Do they assist the customer in finding what they’re looking for quickly and easily? In order to have effective store environment,display ,some suggested action list.

-Need to define your Brand, and design a store environment that becomes a Brand Experience;
-Need to space plan a store that is efficient, engaging, and easy to shop;
-Need to create Merchandising stories that encourages up-selling and interest in groups of products;
-Need to find and select display fixtures that validate the quality and value of the merchandise and assist in a graceful customer/salesperson interaction;
-Need to create a Signage and Graphics program that supports your brand, communicates offerings and policies, and assists the customer in the shopping process;
-Need to create Window Displays that are dramatic, powerful, and engaging;
-Need to design an efficient lighting program that makes product pop;
-Need to make Color and Materials selections that support your brand image, are durable and maintainable, and support the presentation of your products;
-Need to design a logo, mark, and tagline that are memorable, concise, and that reinforce the brand.

Whether you plan to design your stores yourself, or you just want to better understand how to evaluate the effectiveness of your shopping environment and experience, this workshop will give you the foundation you need to achieve the fundamental goal of any store design or visual merchandising effort – to increase sales.

Retail Visual Merchandising achieves the following:
Educates the customers about the products and services offered creatively and effectively.
• Enables a successful selling process, from browsing to buying.
• Establishes a creative medium to present merchandise in a lifelike 3-D environment, thus creating a strong impact and recall value.
• Sets the context of the merchandise.
• Establishes the linkage between fashions, product design and marketing by keeping the focus on the product.
• Draws the attention of the customers and help them match their needs with the visually merchandised product.

VISUAL MERCHANDISING IN INDIA
As the concept of large retail stores gains ground in India, the practice and concept of VM is likely to grow exponentially. In the western countries VM receives highest priority in commercial planning of a product. As seasons change, the merchandise collections / planograms too change in a retail store. When such changes take place the store too undergoes a transformation in decor and visual presentation to appeal to the consumers while announcing new arrivals in merchandise collection. This phenomenon of transformation of visual presentations and displays of merchandise accompanied by relevant thematic props, is still very new in India. VM and Displays have a storyboard effect communicating innovatively to the customer besides being a ‘Silent salesman for a retail store’.

Share

Basics of a Retail Store Business Plan

May 19th, 2011 by Hand2HandSolutions 1 comment »
Share

    This is something that you will already have an idea about when you write your business plan. Nothing is better for an emerging retail business than a really good marketing strategy. This is when all of your research will work to your advantage. In order to build a good marketing strategy you must first:

* Correctly assess your competition and what they are doing to market their businesses. You have to offer your consumers something that is fresh and different if you want to get their attention.

* Survey your potential market beforehand so that you can establish what your consumers are missing in their current needs as consumers. You want to know what they need and give it to them.

* Learn what types of advertisements work best in your business’ locale. Sometimes commercials are best whereas other area get a better response by utilizing the local newspaper or pennysaver.

* Begin your promotion before you plan to open so that you can garner an interest in your merchandise before you open. Building up some interest ahead of time can help to ensure a good grand opening.

* Promotions and discounts are a necessity to running a successful retail business. You must make sure that you are in a position to compete in this manner. Your “grand opening” will run a lot better if you begin with a special promotion.

* The key to successful marketing will be your ability to meet the basic supply and demand of your community. Be sure to stay on top of this because these things are always changing.

* You should be able to keep up with market changes and try to anticipate them beforehand because it keeps you a step ahead of the average consumer. This will prove invaluable to you later.

Preparing your business plan is the most important part of getting started in your retail business. It is the best way for you to build your strategy and plan your course of action. A good business plan should include the following information.

* What business you are planning to be in
* Where your potential market is
* Who your potential customers are
* Who your competition is
* Your sales strategy
* What your merchandising method is going to be
* How much money is needed to get started
* How you will get the work done efficiently
* What management controls are needed
* When you should revise your business plan, and how often
* Where you can go for help

These are just some of the things that you are going to have to include in your business plan. A properly written business plan will cover all of the basic requirements for starting and maintaining a successful business. A business plan is nothing more than a plan of action for you to follow. It is like your instruction manual that you will write for yourself.

You will need your business plan when you go to a bank or investor for money to help you start your business. It will provide the reader with all of the information about your business and how you plan to succeed at it. Not to mention, it will provide you with the help that you need when dealing with a hard situation.

The business plan also makes for a handy reference for your potential employees and managers. When you devise your business plan you should bear in mind that knowing your market is the best chance that you have at being successful in your field.

A successful business plan will cover every aspect of your retail business and have a plan of action in accordance to it. It is an essential aspect of starting a retail business.

Share

80% of new retail businesses fail within their first year of business.

November 3rd, 2010 by Hand2HandSolutions 4 comments »
Share

Before you decide to start any retail business, you must know what the market is for your specific type of business. You do not want to open a retail outlet for clothing if your locale has nine different malls that are filled with clothing outlets.

Generally, when a person decides to open a retail business, it is because they have observed a need for a certain type of product in their neighborhood. But in order to be successful, you will need to do your homework and research. Part of this research is knowing what the market is wants.

You will obviously want to know what the consumer demand is. This just means you want to know what consumers need so that you can provide it to them. You certainly don’t want to open a store in an area that already has 12 just like it because then you are lessening your chances of success. Starting behind the 8-ball is not a good idea.

You certainly do not want to be a statistic. Naturally, choosing the right market to start your business is just the first step in choosing the right retail outlet to invest your time and money in. You will also want to know who your competition is.

In order to properly assess your potential market, you will have to do research. Here are some of the popular ways that companies use in order to do this.

Surveys
Companies will often use market surveys when they want to test the market with their customers. You can conduct question and answer periods with consumers, written surveys that ask your consumers what they want and how they would like to receive it, you can conduct hidden surveys, which is where your consumers do not know that they are being monitored.

Surveys are a very popular method that companies use to get consumer opinions. They are also used in order to get a consumer’s opinion about their competition’s products and services also. When you conduct a survey, it is good to offer some sort of incentive or gift from the people that are volunteering their time, you can get a better response that way

Product Testing
Everyone has heard of product testing. This is when one company places their product against another’s to see which consumers think is better. Of course, it will serve you best to advertise the results if they turn out positive in your favor.

Product testing is also a way for a new company to learn what is wrong with their merchandise before it reaches the market. It is a great way to get a general opinion of your potential consumers before you officially open for business. It helps you to work the “kinks” out first.

Offering a Pre-Opening
This is a lot like hosting a sneak preview to a movie. This is where you invite a select number of people into your retail outlet so that they can catch a glimpse of what you aim to accomplish.

You must understand that this is not the same as actually letting people into your leased property. This is more of allowing them to see what your idea is and offering a look at it in its expected reality. To do this, you will have to project a video replication of your store’s concept. This gives potential consumers a chance to see your idea in front of them, without you having to spend all the money that it takes to begin a business first.

This is becoming a popular way for people to get an idea of your business and for you to get their reaction to your idea – without having to make it a full realization first. You can also make a computer generated DVD if you find it cheaper or easier.

Know Your Strengths

You need to know what you can do and what you can’t do if you are going to run your own retail business. It isn’t going to serve you well if you try to manage your own accounts if you are not very good at book keeping. Here is a list of some of the things that you are going to have to know about if you want to run your own retail business.

      * Basic Bookkeeping: So that you can keep an accurate account of all of the money you owe, the money owed to you, and what is left afterwards.
      * Stock and inventory: You have to be able to keep track of how much merchandise you have; how much you need to order, and how to arrange it properly.
      * Merchandising: You want to be able to arrange your merchandise in an appealing way.
      * Payroll: You have to be able to keep enough money to pay employees and keep track of monies paid.
      * Marketing: You will need to know how to market your store, keep up with demand, and monitor the buying trends of your customers.
      * Basic economics: You will need to be able to follow the economic trends so that you can maintain a profit for your business.
      * Networking: It is necessary for you to gather and maintain business contacts. They will prove invaluable to you at times.

These are just some of the things that you are going to have to know in order to maintain a good business. If you find that you will have problems doing some of these things, then you should get someone else to handle them for you. Better that than lose money in the end.
Once you have decided what type of retail business is best for you, you need to know who your competition is. Knowing this will help you to decide what your plan of action will be in dealing with them.

You will want to know what their successes have been and what their pitfalls have been as well. You will want to avoid making the same mistakes that they have, but it is always good to know what works as well if you plan to compete. In some cases, you may find that the best way to compete with your competition is to not compete at all, especially if they have established a long and trusted reputation with their consumers. In this case, you will want to compete with them without competing with them at all. Below are some ways that you can do that.

You do not want to alienate your competition or build feuds with them because they can be a source of great help to you if you know how to approach them. Here are some good examples of ways that you can create a good rapport with them.

1. Offer to be an affiliate of theirs. This way you can ensure that they will send business your way if they cannot meet the present needs of a customer that you can supply.

2. Offer to not place certain items on your shelves that they stock and ask them to do the same. Grocery stores have this idea down pat. What they do is divide certain popular goods among themselves so that only each chain only serves certain hard to find items that are popular. This ensures that each chain will not be in direct competition for certain items. Each gets their own special item that none other contains. It is a great way to promote one another without causing any problems. This is a nice way to cross advertise.

3. Do not place your store directly across from any major competition. Doing this will only give you a 50% chance of success; lower if they are already long since established. Satisfied customers rarely wander into the new competitor’s store.

4. Try to market your prices at a better bargain than your competitors. If you can’t, place your inventory in a more satisfactory arrangement. Sometimes it is all about the appearance of things.

5. Assess your competitor’s success rate. Learn what they are doing that is so great and offer something better or at a more reasonable price.

These are just some of the things that you can do to present yourself in the best light possible when dealing with your competition. Of course nothing beats putting yourself in your consumers’ position. You must think of of what you would like in a retail outlet so that you can best compete in the market.

You should also keep your eye on their marketing and promotional techniques because it will help you keep up with them better. All of this stuff should be placed directly in your business plan if you want to show that you are prepared for the tasks and potential problems that can arise.

You will want to know how the competition is faring in the market also. You do not want to get into a market that is already unsuccessful. You must assume that if your competition is doing badly, that the market isn’t as good as you may have hoped. Naturally you should double check your information because it is possible that your competition may just not be meeting the current demand properly. If this is the case, then you should look for the best way to meet the need in a better manner.

Share

Buying & Merchanding Managed Retail Services (mRS)™

July 25th, 2011 by Hand2HandSolutions No comments »
Share

Having the right merchandise in your stores at the right time at the lowest total cost is critical to success in today’s increasingly competitive marketplace. Hand2Hand Solutions , Managed Retail Services (mRS)™ will help you focus on improving processes, technology and people throughout your buying ,merchandising and supply chain.

We offer expertise in process, organization and tools to improve your buying and merchandising operations. We help you develop your strategy, improve vendor terms and collaboration, manage prices, align with product development, manage costs and develop your merchandising organization. Our expertise includes:

- Merchandising Strategy
- Open-to-Buy Management
- Category & Assortment Strategy
- Merchandising Calendar
- Vendor Terms and Negotiations
- SKU Rationalization
- Promotion & Price Management
- Purchasing & Vendor Management

For all type of Retailers and Retail Service Providers

1.Retail Chains,Convenience Stores
2.Online Retailers,E commerce
3.Designers & Specialty Retailers-Apparel,Furniture,Jewellery & Watches,Homes and Lifestyle,Foot Wear and Accessories
4.Factory Outlet & MBO,EBO
5.Supermarkets & Hypermarkets
6.Wholesale & Cash & Carry
7.Shopping Malls & Food Courts
8.Food & Beverage Retailers
9.Health Clubs,Wellness & SPA

We are experienced in improving sourcing, merchandising (buying), planning and allocation, and logistics. We partners with you and your teams to develop test and implement lasting improvements throughout your retail process
Typical results include:-Increased sales productivity by 5 – 7% over current trends through improved in-stock positions

-Improved margins by 100 to 200 basis points through improved cost of goods sold
-Decreased time to market by 3 to 4 weeks through reduced “cycle time” in planning and marketing/promotional activities
-Enhanced product mix through vendor and sku rationalization
-Improved space allocation and adjacency planning and execution
-Improved planning capabilities: financial, assortment and allocation plans for pre-season and in-season merchandise
-Improved sell-through, turnover rates and replenishment flow
-Increased efficiency throughout supply chain
-Tightened linkage between interdependent departments including marketing, supply chain and store operations
We have worked with some of growing leading indian retailers to improve their processes, implement change and deploy solutions. Contact us to learn more for indian retail chains.

Share

Understanding Retail Formats for start up retailers

November 3rd, 2010 by Hand2HandSolutions 26 comments »
Share

If you want to own some retail business first understand some common and growing retail platforms in india for start up retailers.
The retail industry provides an exciting way of life for the more people who earn their livelihood in this sector of the Indian economy. Retailers provide the goods and services that you and I need–from food, auto parts, apparel, home furnishings, appliances and electronics to advice, home improvement and skilled labor.
Retailing is one of the fastest-growing segments of the economy. The entrepreneurs behind these ventures risk their capital, invest their time and make a living by offering consumers something they need or want.

Types of Retailers
To give you an overview of the competitive marketplace, we’ll take a look at the various faces and configurations of selling to the consumer. Keep in mind that all these enterprises began as a simple concept and grew to various proportions through popularity and perseverance. At this point in your exploration, anything is possible for you, too.

* Store retailing. The retail scene is a dazzling array of independent shops, department stores, discount and off-price enterprises, convenience stores, clubs, national and regional chains, category-killer stores, conventional supermarkets, and other large-scale enterprises that seem to dominate the retail sector.
Store retailers operate fixed point-of-sale locations designed to attract a high volume of walk-in customers. In general, stores have extensive merchandise displays and use mass-media advertising to attract customers. They typically sell merchandise to the general public for personal or household consumption, but some also serve business and institutional clients. These include establishments such as office supply stores, computer and software stores, building materials dealers, and plumbing and electrical supply stores.
K Raheja’s Shoppers Stop is a good example of stores retailing. Other examples are Lifestyle and Westside.
* Specialty retailing. They offer the consumer a warmer atmosphere, and perhaps a broader and deeper selection of merchandise.The retail chains, which deal in specific categories and provide deep assortment in them are specialty stores. Examples are RPG’s Music World, Mumbai’s bookstore Crossword, etc.
* Non store retailing.

    These businesses are primarily engaged in the retail sale of products through television, electronic shopping, paper and electronic catalogs, door-to-door solicitation, in-home demonstration, portable stalls, vending machines, and mail order. With the exception of vending, these businesses do not ordinarily maintain stock for sale on the premises. There are many advantages to this type of retailing–one being that buying, maintenance and protection of a large inventory is not necessary as you contract with others to handle these matters.

* Online Retail -The internet has changed the retail landscape, connecting companies, markets and individual consumers. Regardless of the type of retail business you want to start, you cannot ignore the Internet. Don’t let it discourage you, either. Each type of retailing has strengths and weaknesses, so you decide which approaches you want to use in your business.A lot of such retailers are booming in the industry, as this method provides convenience and a wide variety for customer. But it does not provide a feel of the product and is sometimes not authentic. Examples are Amazon.com, Ebay.com, etc.

* Vending machines. Automatic merchandising–or vending machine retailing– This business is highly appealing because of the low start up cost, low working capital and low overhead. This is a cash business, with you collecting the money when you replenish supplies.
* Discount stores: These are the stores or factory outlets that provide discount on the MRP items. They focus on mass selling and reaching economies of scale or selling the stock left after the season is over.
Knowing which of these types of retail format you will feel more comfortable in starting is the best way to begin. You may not want to buy into a franchise, but then again, you might. In order to know which of these options best suits you, you have to know yourself and your abilities pretty well first.If you do choose to buy into a franchise, you should be fully aware of what that company is about, and how you can best add your own personal touch to it.
Starting a retail business from an established idea (as in a clothing outlet), is a sure fire way to start because as there are clothing outlets on almost every street corner. Think about what would make a good addition to the marketplace, or think like a consumer and learn what should be changed to make even better.It gets pretty tricky when you try to open a retail outlet that hasn’t already been on the market before. If you plan to begin your very own retail concept, you must spend an extra amount of time on your business plan if you are to convince the loan officer, and your potential customers that you are providing a service that they will indeed need.
It is very difficult to offer a product that hasn’t been on the market yet or if you are planning on starting a business that is selling something which is not generally available. For this type of venture, you will need to thoroughly assess your potential market first.
It’s not easy to start a retail business, but it doesn’t have to be too difficult either.The dream of starting a retail business can easily become a reality. It may take a lot of initial work as you start your own business, but with the right planning anyone can achieve their goals.

Share

How to increase retail sales within same footfalls

November 5th, 2011 by aloksharma 10 comments »
Share

Sharpening selling skills and increasing service standards has never been as important as it is today, considering the current downturn and footfall being far below what it was the same time last year. The average buy per customer has also fallen.
The following is the burning question that is the key to sustainable sales and maximum results: -

How do we increase sales within the same footfall and increase the ticket size per customer?
You may not be able to guarantee an increase in footfall, but you can surely increase sales within the same footfall. The following are a few pointers in that direction: -

Sell higher-price-point products to customers

Customers are price-sensitive no doubt and to address that, we have a reasonable portfolio of products that can satisfy the needs of the customer. At the same time, we also stock aspirational products that are at higher-price-points. The trick is to create a zone for the customer whereby he feels comfortable with the presence of products at both ends of the price spectrum. Eventually, the decision on choosing should belong to the customer. A good salesman should be able to highlight all the necessary elements for sale in a manner that is pleasing, honest and convincing. Most customers will graduate to aspirational products if they believe that the decision was entirely theirs.

Focus on selling the additional product (Coordinate-sales)

The advantage of sporting a reasonable width in product line also empowers the sales man to sell co-ordinates. The challenge for the salesman is to ensure that the customer is brought up to date about the range in the store and kept fully informed on the brands. This would induce further buying.

Thus, a salesman can achieve higher sales. For example, if the footfall in a store is 300 customers a month and if the salesman can induce 25% of these customers to buy 1 more garment than what they originally planned, an extra sale of 75 pieces is then straight away registered.

Sell at least one accessory per 5 bills

There has to be a clear focus on accessories eg. caps, belts, handkerchiefs, ties, flip-flops, etc. Accessories are presently the least focused-on by many of the stores and it is curious that even customers do not give them much importance. However, if you do suggest any accessories to him, say handkerchiefs, caps, belts, undergarments etc., the customer many a time, will not resist. This is typical of a customer not ‘sweating the small stuff’ in his purchase. At the end of the day, it is a ‘win win’ situation for both sides.

Assist the customer to buy and do not follow him

In most of the stores, the salesperson enjoys following the customer, which many a customer does not like and so, this is not advisable. Moreover, there is often no actual interaction…the salesperson just stands silently behind the customer. It then looks rather like you are keeping an eye on him rather then helping him! Indian customers like to obtain guidance and they appreciate respect. If a salesman could respectfully suggest the right options to them, they will surely become regular customers. This is how a loyal customer is made!

First understand the customer’s need

How many salespeople actually comprehend the need of the customer? A smart salesperson does not have to give technical details of the fabric, but he should certainly use soft skills like understanding the reason for the purchase, speaking with the customer on current trends, suggesting season’s colors, etc. He should give advice and suggestions on what may suit the customer best although this is best done in a careful manner. A proper job done of the service to your customer is imperative.


Focus on Conversion
Your inventory must be up to date. The staff at the store should know what is on display and what is in the back-end storage area. Also, broken stocks should be kept well under control so as to minimize loss of sales. The higher the conversion the more profit and loyalty you gets.

A simple example given below is apt in this context: -.

All this within the same footfall!

In the above case sales in one store getting an average footfall of 50 on a daily basis, has been considered. The average bill value considered is Rs. 1000/- . The challenge is to increase your conversion and average bill value by just 10%. You can see the incremental sale achieved is 21% more than what is regular.
As a retail store, you may not have influence over footfall, but you can achieve an additional 21% just by team effort, great service and a sharp focus.
For any explanation contact:Alok Sharma

Share

Key Issues with Startups,Small and Mid size Retailers

November 7th, 2010 by Hand2HandSolutions 22 comments »
Share

Retailing in India is in the process of getting more organized and professional.Startups, Small and Mid size Retailers are faced with many issues as they attempt to be successful. The key issues include:

1-Customer Satisfaction:Retailers know that satisfied customers are loyal customers. Consequently, retailers must develop strategies intended to build relationships that result in customers returning to make more purchases.
2-Ability to Acquire the Right Products:A customer will only be satisfied if they can purchase the right products to satisfy their needs. Since a large percentage of retailers do not manufacture their own products, they must seek suppliers who will supply products demanded by customers. Thus, an important objective for retailers is to identify the products customers will demand and negotiate with suppliers to obtain these products.

3-Product Presentation:Once obtained products must be presented or merchandised to customers in a way that generates interest. Retail merchandising often requires hiring creative people who understand and can relate to the market.
4-Traffic Building:Like any marketer, retailers must use promotional methods to build customer interest. For retailers a key measure of interest is the number of people visiting a retail location or website. Building “traffic” is accomplished with a variety of promotional techniques such as advertising, including local newspapers or Internet, and specialized promotional activities, such as coupons.
5-Layout:For store-based retailers a store’s physical layout is an important component in creating a retail experience that will attract customers. The physical layout is more than just deciding in what part of the store to locate products. For many retailers designing the right shopping atmosphere (e.g., objects, light, and sound) can add to the appeal of a store. Layout is also important in the online world where site navigation and usability may be deciding factors in whether of a retail website is successful.
6 -Location: Where to physically locate a retail store may help or hinder store traffic. Well placed stores with high visibility and easy access, while possibly commanding higher land usage fees, may hold significantly more value than lower cost sites that yield less traffic. Understanding the trade-off between costs and benefits of locations is an important retail decision.
7- Keeping Pace With Technology:Technology has invaded all areas of retailing including customer knowledge (e.g., customer relationship management software), product movement (e.g., use of RFID tags for tracking), point-of-purchase (e.g., scanners, kiosks, self-serve checkout), web technologies (e.g., online shopping carts, purchase recommendations) and many more.

KISS – (Keep It Simple Stupid)…is a great principle for retail management to think and live by. For 10’s, 100’s or even 1000’s of stores to work successfully, decisions and processes must be executable in each and every store or they are worthless. Likewise if we don’t take account of every store as we make our buying and selling decisions we make the same mistake. Our prices, promotions and assortments may not work in one or many of the stores.

Share

Retailers need to Build right frontline sales force

December 8th, 2010 by Hand2HandSolutions 9 comments »
Share

McKinsey research indicates that as many as 40 percent of customers remain open to persuasion once they enter a store,despite undertaking extensive product research, reading online reviews,offers, and comparing prices on their own. Retailers that fail to have knowledgeable staff on hand to help customers make decisions, or even to create arresting in-store visual marketing materials, are losing sale after potential sale. More than ever, retailers need a sales-driven mind-set focused on having the right number of sales staff; ensuring those staff are knowledgeable, well-trained, and motivated to sell; and providing the right in-store experience for customers.

Watch skilled salespeople at work and you soon realize that while selling is an art that can be approached in a variety of ways, it boils down to four basic steps: open, ask for needs, demonstrate, and close. Surprisingly few front line sales associates know these steps well, and fewer do all four consistently. At one retailer, for example, we found that associates failed to ask to close the sale 86 percent of the time. Having staff that understand and enjoy the sales process is paramount, and that means attracting the right employees, training them effectively, and rewarding them appropriately.

Effective sellers share common traits: they are motivated by helping customers, have extroverted personalities, and are passionate about their work. At most, 45 percent of frontline employees across multiple retailing sectors have the personality and attributes to be effective sellers.

Retailers need to redesign the way they hire and deploy staff into selling roles to attract employees with the personality and attributes required to succeed.Few retailers provide training with the specificity and quality to effectively support sales associates in their mission to sell more. That leaves even natural salespeople often unable to answer basic questions about their products from potential customers who are increasingly informed.

Improving the in-store experience

Better visual merchandising can make a big difference in helping consumers make certain buying decisions, accelerating the payback on frontline staff. Consider one self-help retailer that simplified its point-of-sale signage for digital cameras to make comparing products easier for both consumers and sales staff.
Examining the way consumers make decisions also makes a difference. At one leading personal-bath-care chain, for example, executives realized that people preferred to shop by “scent” rather than “function”—they preferred all vanilla products in one area, rather than all shampoos in one area and all soaps in another. Reorganizing the entire merchandising layout from a function-based to a scent-based display resulted in increased category sales, as customers bought multiple products with the same scent, rather than just one. It was a simple but effective change reflecting how consumers actually shop. Paying attention to these kinds of customer behaviors remains invaluable, despite the unprecedented access to product information, reviews, and prices that consumers have online.

Share

Analysis of a Retailer

December 27th, 2010 by Hand2HandSolutions 21 comments »
Share

Growth in Indian retail industry has been driven by the country’s economic fundamentals over the past few years. Increasing number of nuclear families, easy financing options, increase in the population of working women, emerging opportunities in the service sector and rising disposable incomes during the past few years have been the key growth drivers of the organised retail sector in India. Consumers are now showing a growing preference for organised retail, which has resulted in increased penetration.
In case of retailing business revenue is a factor of sales of per square feet and total area under operation during the period under consideration. Since retailing is a business of volumes, analysis of revenues on per square feet basis provides better insight into topline growth – indicting whether the growth achieved is owing to more sales on the same footage or is the result of increased reach across geography.

The company may witness top-line growth but revenue per square feet (sq ft) may witness reverse trend i.e. declining revenue per sq ft. In this case, the top-line growth can be attributed to the increased area under operation (increased sq ft) as new store sales generate more revenues than the same store sales. Thus, the top-line growth alone does not help to evaluate performance, rather at times is camouflaged owing to new store momentum. To negate the effect of the same one should consider the revenue per sq ft, which helps to understand whether the top-line growth is the result of additional area under operation or effect of penetration, or better merchandising mix or the effect of increased footfalls and the retailer’s ability to convert increased footfalls into cash memos.

While evaluating a retail business on revenue per sq ft basis to find out whether there is actual volume growth one must also consider whether the retailer is in the business of ‘value retailing’ (low margin – high volume business) or ‘lifestyle retailing’ (high margin – low volume business) as margin scenario depends upon the type of retailing mix. A lifestyle retailer showcasing private labels (own brands) will have better margins compared to value retailer.

Cost and Margin Analysis

Raw material cost: This is one of the major cost head on which gross margin scenario is dependent apart from the industry related costs. A retailer’s cost of goods sold includes the cost from its supplier plus any additional costs necessary to get the product into inventory and ready for sale. Generally its seen that in case of retailer who sources the final product i.e. the one who sells products of different brands, the margins will be on a lower side as compared to the retailer who sells in-house brands or private labels. The margins may differ to the extent of 25% or more, depending upon merchandising mix. It is not uncommon for a retailer to expect a minimum gross margin of 50% (also referred to as keystone mark-up) and fluctuates depending upon level of operation, competition, region etc.

Personnel and administrative cost: Retailing is a service-oriented business. Apart from products offered what matters more is the attending customers and helping them in their purchase decisions. Thus, these costs are incurred to cater to the consumers’ needs (front end staff). Costs are also incurred for planning marketing strategies, administrative purposes, providing a good ambience for shopping, etc. Further, retailing companies do spend a considerable amount on advertising, in order to position themselves the minds of the consumer, to increase footfalls, bring to notice new offers and new initiatives.

Rentals: This is one of the major costs. Store roll out and expansion plans depend a lot on availability of real estate at desired place at reasonable price. The location is the one of the main key factor that impact sales and earnings. Right location can boost sales, but high rentals take a toll on margins. In the light of expansion plans and new store roll out programme, this is an important decisive factor for domestic players. Rentals have been escalating in past two years owing to booming real estate sector and eating up into retailers’ margins. The rentals are around 10% of sales, and operating at such high lease rentals for a business with already skinny margins is not lucid. To combat the same retailers are tying up with mall developers or real estate developers or venturing into more profitable areas, or delaying their expansion plans.

Other operational costs: Apart form these costs retailers also have to incur power and electricity charges, general administrative costs, transportation and handling expenses etc. Cash outflow is also accounted for maintenance and other services such as parking facilities etc. that result in shopping convenience and may also turn out to be a decisive factor for choosing a particular retailer. Expenses are also incurred on technology such as e-billing, tagging, security, etc.

Other than operational costs, like any other business retailers too have to incur costs such as interest cost, tax payments, replacement (maintenance cost or depreciation charges w.r.t stores-the asset of the retail business) cost. In case of e-retailing concept huge technology related costs are involved. In a service industry like retail, the one who is not only able to increase footfalls but also convert them into cash memos is considered to have understood the nerve of the consumer. The increased cash memos from the same stores owing to increased footfalls directly flows to the bottom line.

Key Parameters for selecting a retailing stock

*Sales growth and revenue per sq ft: One should look at the past five years sales growth and revenue per sq ft growth. Whatever be the trend – robust, stagnant, declining trend or volatile, one needs to look further and evaluate the reason behind same as mentioned above. Further, consider whether the company has increased space, have taken up new initiatives etc.

*Operating margin comparison with peers provides an insight of company’s operational efficiencies. Find out how has been the trend in the past. If the company is able to sustain margins despite cost-push and competitive scenario, it is positive. If margins have been eroded. The same needs to be evaluated with much care, is it that the company has underperformed or the same has been impacted owing to rising cost of operation and increased competition, such issues to some extent are industry wide and impact players across industry. An efficient player and well-managed company is able to overcome these issues with improved sourcing, revised expansion plans (as many players in recent have started tapping Tier II and Tier III cities to boost sales and reduce costs). If margins have increased owing to increased sales from same stores or increased cash memos, it is an encouraging sign.

*While operating margin takes care of majority of the cost heads one should also look at gross margins that precede operating margins. Gross margin comparison with peers, help to understand the business and highlights the reason behind the same. As mentioned earlier, retaillier dealing in private labels or more focused towards lifestyle retailing with better sourcing capabilities will have better margins.

*Look at ratios such as current ratio and/or working capital to sales inventory levels, lower the better, and whether the company is able to generate cash for working capital requirement. Low levels of inventory indicate quick stock turnaround (either because of efficient sourcing capabilities). A negative working capital to sales ratio indicates that the company is able to generate revenue from operations to fund working capital requirements, which is a positive sign.

*Return ratios such as return on asset (whether the company has be able to leverage space to boost top-line), return on invested capital (indicate whether the company has used its resources optimally or not). Look at dividend payout ratio, which also indicates whether the earnings are shared with the shareholders or entirely are ploughed back into the business.

Valuations

Retail industry is not fixed cost or capital intensive but is highly co-related to consumption patterns that decide spending. The growth prospects are indirectly related to the economic growth. Further, it is a working capital intensive industry. A look at price to earnings ratio will help to compare to the two companies and provide earnings visibility. Companies with better margins, working capital efficiencies and execution capabilities (fulfilling consumers’ demand, expansion plans on track etc.) will command premium.

One must also take a note of the management quality, as ultimately the company’s future prospects are dependent upon the management’s moves. If the management is not proactive and does not react timely to changing situations, the company’s growth may hinder and in turn impact the returns to shareholders.

Share

Finding the Best Retail Jobs

February 13th, 2011 by Hand2HandSolutions No comments »
Share


The best retail job is not necessarily the one with the best pay and the best benefits. The best retail job might not even be found anywhere on the top retail Companies .Instead the best job is the one that matches the talents, skills, values, and personal goals of the individual.

Finding the best “right fit” job is about knowing yourself first, and then matching your own identity and goals with the identity and goals of an employer. In the short term it might seem more important to get a job that gives the best compensation, but in the long-term, most employees are chronically dissatisfied until they get a job that provides the best personal fulfillment.

    Whether you’re looking for part-time store jobs or a full-time retail career, it’s important to find the right fit. Just because a job is available doesn’t mean that it’s the right job for you.


Spruce Up Your Resume
Your resume speaks volumes when it comes to first impressions. Make sure that, whenever possible, you quantify your accomplishments. Saying that you “doubled the average number of units per sale” is more impressive than saying you “contributed to an increase in sales.” If you have retail experience, be specific about the types of companies for which you have worked and they type of work you have done. Simply listing your employers and job titles doesn’t communicate your full range of skills or specialties. If you have retail experience, be sure to emphasize that in your resume.

What makes you suitable for this retail job?
Focus on specific experience and training in your career history. Identify things you have done that match the job you are interviewing for. Emphasize what qualifies you for this particular job and how you can add value to the job and company.
Generally good communication skills, flexibility, a strong customer service orientation and a high energy level are key to success in a retail position. Go into more detail by expanding on these qualities.
Targeting the right job is a mix of ,Hard Work,Planning,Creativity and A little Luck.

Hand2Hand Solutions ,

Your Specialized Retail Recruitment Partner ! We provide retailers with qualified, quality retail management professionals at all levels in store and operations, retail head office positions and all retail functions.With 500 man month of retail and allied industry experience nationwide, we have built up expertise in multiple retail sectors and have particular strengths in recruiting for fashion, home & furnishings, grocery,lifestyle, luxury and designer and retail food outlets.Our recruitment consultants understands what each role demands and what each retailer is looking for. We are in constant touch with the widest network of talented people in retail and allied sectors.


This combination – depth of industry knowledge and breadth of community – is unique.
Will appreciate your feedback , if they had helped you to purse your next retail career opportunity.

Share

Online Retailing Buying Merchandising Process

March 8th, 2011 by Hand2HandSolutions 4 comments »
Share

Online Retailing Understanding from Consumer Perspective Buying Merchandising Retail Process
If you own a retail store and you’re not selling online, you’re already behind in the game. But it’s not enough just to have an online store–you have to find ways to draw customers to it.
Successful brick-and-mortar retailers know that product presentation greatly affects how well a product sells, so they use merchandising techniques to maximize revenue. Many times, merchandising involves displaying groups of products rather than just individual products to create complete solutions. Retail stores implement merchandising techniques in their window and in-store displays. Catalogers apply merchandising by creating groups of products that convey a lifestyle or usage category.
Consumers are always looking for ways to make their shopping more convenient and enjoyable. Applying some traditional merchandising techniques to online shopping helps consumers become more comfortable shopping at a Web site, which increases revenue and long-term loyalty.

Share

10 Simple Steps Starting a Retail Business

March 24th, 2011 by Hand2HandSolutions No comments »
Share

While happy thoughts of becoming a business owner may whirl around in your head, the realities of everyday life may suggest something else. You may be wondering if now is even the time to consider launching a business in this uncertain economic environment.Undoubtedly, starting a retail business is a bold move in any economic climate. However, it can also be one of the most exciting and rewarding opportunities that you can have in life. < The mindset
There is a certain mindset that’s required for success. Passion, determination, and sheer will- whether it stems from a burning desire to be your own boss, realize your dream, or simply out of economic necessity – are the requisite traits. There is a huge swath of territory between your ‘idea’ and actually turning it into a business. This is why planning is so critical for your success, regardless of the type of business that you’re going to start. Planning runs the gamut from getting the right experience, writing a plan, pitching investors (whether it’s Uncle or the bank), setting up the business, hiring staff and implementing a marketing strategy to attract customers.
Given that retail sales and consumer confidence are once again on the rise, retail businesses should see some bright light in the new year. Regardless of your business type, here are some tips to help you start a successful retail operation:
1-What is your product?

What is the specialty product or line of products that you’re going to sell? To put it another way, is there a particular product that you’re just crazy about… one that you can see yourself selling 24/7? If so, then you’ve got yourself to the starting block. The next question to consider: Is there is a market for your product? If you see similar products in other malls or in other parts of the country that are selling well, you might think there is a strong likelihood that you can make a solid business out of it. Finally, how are you going to make money from this product? Are you making the product yourself or buying it wholesale and then reselling it? In either case, determine how much your costs are and then see how much you can sell it to a customer for.
2-Industry know-how
Think about your practical experience in a retail environment. If you’ve worked retail, especially at a management level, then you have a sense of how business operates, from customer service to inventory management. Before you strike out on your own, get experience. One of the key reasons businesses fail is lack of experience. While you’re at it, find a mentor—someone who has significant experience in the business area that you’re entering. A mentor can share insights and experiences so you can apply them to your business.

3-Business structure
The business structure dictates how you’re going to set up your business legally. While you should consult a professional, consider what type of business you’ll be operating and what your budget is likely to be. If you’ll be self-funding a business that has a low risk for a customer getting injured, you might consider a sole proprietorship, which is easy and practically free to set up. If you plan on selling food or exercise equipment, or will be getting money from investors, the Limited Liability Company or LLC is a better fit. While it may cost more to set up, it could offer you liability protections and tax benefits. There are other business structure options, but these are generally recommended for startups. Register the business in your state so you can legally do business. If you’re concerned about trademark your name or logo down the road, you can do a quick search on www.mca.gov.in website to make sure that no one else is using your name. If in doubt, consult a professional.

4-Business planning
Create a road map to profitability. Figure out your start up costs remembering to include all the costs of your product, POS systems, signage, printed materials, insurance and any wages for employees and consultants. How are your costs stacking up? If you don’t have enough money to fund this business yourself, you’ll need investments, so craft a business plan to show how you’re going to run the operation, including how you’re going to market your business. Even if you don’t seek outside investment, this can be a great idea to document your game plan so you have it writing and can share it with key employees or partners.
5-Funding

For many start-ups, you’ll need to secure funding. Sometimes if you’re franchising, the franchiser may give you a loan. In many cases though, you’ll need to raise money. The easiest way is to ask friends and family for a loan to help get you started. You could also consider a Small loan from a community bank as the government is trying to make those more widely available to early stage businesses.
6-Retail location; set-up permits
Setting up the retail location is important.,make sure that you are comfortable with the terms of the lease, including length and annual payments.Remember, everything is negotiable. As always, you can consult a legal professional if you’re not sure what to do. At this point, you’ll need to make sure that you have a bank and merchant account so you can accept credit cards. This can generally be connected directly to your POS system. Most banks offer these business services so they’re not difficult to get, but there is an application process so be sure to allow two to three weeks before you open the doors for business. Finally, make sure you have the necessary legal permits from your city/state to do business.
7-Building the team: Staffing

While you may be operating the business as a sole proprietor, you may need staff to help you operate your business. Find people who are motivated and offer incentives so that they can be as excited about your product as possible. You’ll need to provide solid direction, so an employee handbook is a must. If it’s a franchise, you’re going to get a handbook from the franchiser, which will spell out dos and don’t in detail. Also, make sure you have a job description that explicitly addresses job responsibilities. Finally, remember to check references for any potential hire. If you’re thinking about a business partner, make sure that you both agree to job descriptions with accountability so that each party knows what is expected. This will minimize friction down the road.
8-Inventory management
You’ll need to figure out how much to invest in inventory at the time you launch your business (and then think about ongoing time and costs for maintaining inventory). It helps to buy in bulk, but then you’ll need storage. Based on your start-up cost budget, how much can you purchase at any one give time? Is this enough to fill your shelves? You want to make sure that your shelves are stocked, as it looks better and you’re more likely to sell more, too. Your POS system can be a great tool for managing inventory, so take advantage of those features as it will save you time from having to track and manage inventory manually.
9-Branding
Branding is how you’re going to differentiate yourself from your competitors. Think about your product’s value proposition. It’s what you do that’s unique, whether it’s the actual look of the product, the customer service, or a combination of both. Create your logo, signage, uniforms (if applicable) and packaging. Remember, you want branding to form the entire customer experience from the time they see your store, interact with you or your team and purchase a product. You want to delight your customer.

10 -Ready for opening day

    There are many strong marketing strategies you can implement at low cost. First, create a website that describes your product and has contact information. You can even think about allowing customers to make purchases online.
    Create coupons and promotions that can be passed out to potential customers letting them know that you’re open. Host an opening night party at a nearby venue or even at the store itself – just make sure to spend a little bit on refreshments for attendees. Contact the press to let them know that you’re open and make sure to invite them to the party. At the end of the day, if you provide a great product and service, customers will come back and they’ll tell their friends about you.

It’s the Experience which matters the most !We know the best approach is the one that feels right to you, focuses directly on your needs,www.hand2hansolutions ,Managed Retail Services (mRS)™can help you to Starting a Retail Business.Please feel free to contact us today. We will be happy to answer all your queries to take your retail at next level.

Share

Business Intelligence for Retail

May 12th, 2011 by Hand2HandSolutions No comments »
Share

Check it out Business Analytics
Retail is the most diverse industry handling widest range of products from equally large numbers of suppliers and, naturally, the highest number of customers. Also, the retail market trends change most frequently than any other industry. Keeping an eye on all the operations in retail business is crucial for seamless profitable corporate performance. Understanding customer requirements and offering them what they want and still maintaining profitability requires highly analysed information on management part to deal with ever changing market conditions quickly to beat competition.

Some of the areas where Business Intelligence tool can be applied to retail:

• Sales and profitability analysis – Sales and profitability analysis enables to track product demands, trends, & opportunities in sales. Helps you to optimize strategy for marketing promotions & planning according to periodic phase.

• Store Operations Analysis – Store Operations Analysis facilitates to monitor multiple store performance, efficiency of sales management, and operations across different Stores. Helps in empower management with information-based execution and budgeting.

• Customer Analysis – Customer Analysis evaluates profitability by customer segmentation and develop continuing relationships with customers. Helps to plan more strategic campaigns to maximize customer acquisition and retention.

Other Analysis Areas:

• Merchandise Management
• Inventory Management
• Supplier Performance Management
• Marketing and E-commerce Analysis
• Market Basket Analysis
• Category Management
• Brand & Marketing Research
• Market Share Analysis

Business Intelligence Advantages

• Improved business by collecting and analysing data from various systems (financial, point of sale, inventory, distributors, and customer relationship management systems) in various formats.
• Help managers design marketing campaigns for specific products by identifying opportunities.
• Integrate financial data to control operation costs and optimise business performance with better profitability.
• High capability of calculating costs and profits using ‘combine and recombine’ methodology for various business drivers and delivers information via BI dashboards and BI reports.
• Highly sophisticated planning performance intelligence that directly affects your business value proposition.
• Unmatched scalability to process gigantic data flows at lightening speed and cater information hunger of a variety of users simultaneously.
• Standalone Business Intelligence solution for retail sector for business strategy planning, location wise analysis, quick response to market volatility, cash flow management and inventory rationale, and to merge data from varied internal as well as external sources.

Share

How Retailers Select Vendors

November 7th, 2011 by Hand2HandSolutions 2 comments »
Share

Whether you have a chain of Hypermarkets, Supermarkets, Convenience stores or any Retail format vendor selection process is probably one of the most important tasks that a retail business will undertake.

The vendor selection process can be a very complicated and emotional undertaking if you don’t know how to approach it from the very start. Without good vendors who provide your quality stock, business services and supplies at competitive prices, with good terms and delivery schedules, your company’s bottom line and profits will be sorely compromised. Regardless of what business you’re in, vendors play a key role in the success of your business.
Whichever option you choose to use, your must first analyze your requirements:
1. What products do you require?
2. What quality levels are you seeking?
3. What stock levels do you require?
4. How often do you require delivery?
5. What price points are you seeking?

- to be cont–

Share

Retail industries growth-Top Asian countries 2011

September 15th, 2011 by Hand2HandSolutions No comments »
Share


5. Malaysia: Focus on road infrastructure.
Malaysia’s economy expected to grow 6.2 percent this year, and retail industries growth that are constantly evolving over the last two years. However, the country’s economy is expected to potentially experience in the rising of property bubble and household debt levels.
Governments with the population reached 28.9 million is currently trying to develop the retail industries by building a new shopping center on the outskirts of the city through the concept of Big-Box Boulevards (BBB). In these countries, retailers also offered low rents.

With this concept, Malaysia daydream retail industry grouping into 6 of 10 retail businesses are different. For example, the retail industry in the field of apparel, automotive, home appliances, sports, and furniture that will fill a boulevard location.

4. Philippines: Regions sustain urban growth.

Philippine retail industry growth this year expected to reach U.S. $ 39 billion and to U.S. $ 42 billion in 2015. The achievement thanks to the increasing of urban population and consumption expenditure of the population.

Philippine economic growth is also expected to increase with an average growth rate (Compound Annual Growth Ratio / CAGR) 5.3 per cent in the next five years. Meanwhile, per capita income in the same period is also expected to rise 25 percent.

Nowadays, the Philippine retail industries growth is concentrated in metropolitan Manila. In urban areas, the retail industries source of income comes from middle class families and professionals.

The Philippines recorded a 40 per cent of young people who become a key future consumption expenditure.

3. Indonesia: Growth with underlying strong.

On this year, Indonesian retail industries growth is estimated to reached U.S. $ 134 billion and jumped to U.S. $ 223 billion in 2015.

Indonesia should be grateful to the very strong underlying economy form the population that reached 235.5 million. Income per capita of Indonesia’s population continues to rise with the growth of retail industries infrastructure that will support the growing retail food sales.

Other retail sectors that will grow is led by electronics computer products, and it is expected to grow 13 percent in the next five years.

2. China: A more sexy economy.

In GRDI ratings of developing countries around the world, China ranks sixth. China’s economic growth continued to show a surprise with an increase of more than 10.3 percent in 2010 and is expected to slightly slow to 9-10 percent this year.

Size of China’s retail market is currently estimated at U.S. $ 2.1 trillion, or nearly 50 percent of the U.S. retail market. The growth of retail industry itself continues to show positive direction, where there is an increase of about 15 percent between 2009 and 2010.

However, the market experienced a boom sometimes often a threat reversal. The rate of inflation is feared to threaten the increasing private consumption expenditure. In addition, interest rates continue to rise four times during 2010.

Luckily, the Chinese people’s consumption is expected to continue positive following the improving level of income and employment prospects in the future. This is reinforced by the government’s plans five years into the future that will divert dependence of raw materials to domestic consumption. Meanwhile, private consumption is expected to soar to $ 100 billion per year.

1. India: Time to get into the market.

India experienced strong economic growth which amounted to 9 percent. Economic growth per year would reach 8.7 percent by 2016.

It was supported by the level of savings and investment high population, rapid employment growth, as well as major public consumption spending as a factor that supports the retail industries growth.

Consumers in India are currently spending more money to buy non-food materials, and more to buy branded products.

Population reached 1.2 billion people, and it is expected to surpass China, it is an interesting target.

Organized retail in India is recorded at 7 percent of Indian retail market that worth U.S. $ 435 billion. Subsequently in 2020 which expected to increase to 20 percent. So far, nearly 70 percent of Indian retail market is dominated by food products.

Other sectors that are expected to develop in retail industries is home furnishings segment that will grow 20-30 percent this year.

Retail industries in India is still dominated by their large cities despite a glance at the cities with a smaller level.

Although India is considered a sexy market for the retail industries, investment regulations in these countries still restrict entry of foreign investors in this sector. Investors are only allowed to enter by cooperating with local businesses or forming joint ventures, the reason that can make highest retail industries growth

Share

What can you do to increase Retail Initial Markup?

October 3rd, 2010 by Hand2HandSolutions No comments »
Share

Many times, when talking with retailers, we find that they are not pricing their new merchandise in a manner that will give them the profit they need to stay in business. Some use the manufacturers recommended retail, thinking that the vendor ‘knows best’. Or, they multiply cost by 2.1 or 2.2, etc. Some tell me they multiply cost times 2, then add x Rs. For one retailer who told us this was their method of determining retail, we showed them what Initial Markup they were really getting. The table is below:
As you can see above, as the cost of the merchandise increases, the Initial Markup % declines.Why is it important to get a good Initial Markup?

    A good Initial Markup is important because it is what gives you, the retailer, the profit you need to survive. As the cost of doing business continues to increase, the Initial Markup must increase.

In Retail rent was commonly 13-14% of sales. Now I regularly see rent expense are higher . And, we all know how insurance for employees has sky-rocketed! Add to that the usual markdowns that are a part of retail and also shrinkage, and you must keep increasing your Initial Markup.

Just what is Initial Markup and how is it calculated?

Initial markup is the difference between the cost of an item or service and the selling price. The store’s cost of doing business is made of two separate components: the cost of goods and the operating expense. Cost of goods is the amount paid for the product, plus any shipping or handling expenses. Operating expense is the store’s overhead—the rent, marketing, office supplies, payroll, etc. As any of the expenses go up, initial markup must follow. No one can remain in business if they continually sell below cost.
The IMU% is calculated as a percentage of retail price. For example, if an item cost $4.50 and was priced to sell at $10.00, the IMU% is 55%, $5.50 / $10.00 = 55%. This 55% must cover the operating costs plus the store’s profit.

    Pricing merchandise is an art whose goal is not to achieve the highest possible markup but to maximize the store’s gross profit (and bottom line). If the initial markup is too high, sales volume will decline. If the initial markup is too low, the store will not generate enough gross profit to cover its operating expenses. So what can you do to increase initial markup?

Check out new vendors. If you carry all the same merchandise as your competitors, you must also use comparable prices. If you carry unique, quality merchandise, you can take a higher initial markup on those items, increasing the total IMU% for the store and your bottom line.
Use an Open-to-Buy. Proper use of your Open-to-Buy will allow you to take advantage of in-season purchases, very often at an attractive discount to you. This allows a higher initial markup on these items because your cost will be less. It will also help you limit markdowns. While some markdowns are unavoidable, excessive markdowns kill a store’s profits.
Every classification will have a different IMU%. Even within a classification, there will be a variety of markup percentages.
To see the affect of in-season purchases, look at the table below showing 2 different possibilities in a single classification. Each case represents a $10,000 purchase at retail. Sales and markdowns are the same. The only difference is that in case B, $5,000 was brought in at an initial markup of 76.0% rather than 60%. Notice the increase in the gross profit % and dollars.
Be warned. Simply marking up inventory for the sake of higher initial markup may lead to higher markdowns. These higher markdowns can consume all your profit. Initial markup, like retailing, is an art requiring careful consideration.

Share

Online Retail Analytics

January 2nd, 2012 by Hand2HandSolutions 2 comments »
Share

For the past years,online has become much more competitive and retailers are focused increasingly on driving profit.In this new environment, tracking the right measures of success moves from being a “nice to have” to fundamental to online success.

We need to define KPI for analytics for online Retail ,KPIs can answer questions such as:

• Revenues: Are they increasing at the rate you expect?
• Profitability: Are you making a good margin?
• Customer Growth: How many new verses existing customers?
• Product Turnover: How quickly are you moving inventory?

Critical KPIs For online retailers :

Determining the driving factors for a KPI’s performance. Some causes for online selling KPI performance might include:

• Wrong Product: Is your product not wanted? Is it presented poorly?
• Right Marketplace: Are you focusing on the wrong marketplaces? Are you paying too much in fees?
• Ineffective Promotion: Are your promotions reaching the target audiences? Are they utilized in the buying process?
• Order Execution: Do customers abandon their shopping cart in the checkout process?

Actions !!

Depending on your goals and evaluation of your KPIs, there are many possible actions you could take, such as:
• Marketplaces: Change your mix of marketplaces.
• Listings: Use different products and price mixes.
• Customer Service: Create better checkout processes and customer communication.
• Website: Coordinate your website in conjunction with other marketplaces

The delayed gratification that is a feature of all online retailers selling physical goods means that monitoring customer satisfaction becomes critical. One component of this is “delivery on promise” which systematically measures the distribution of orders that arrive before, after or as promised. It is staggering how few retailers actually track it. As retailers increasingly rely on drop-ship vendors or just-in-time suppliers, delivery on promise becomes ever more important.

Growing an online business necessitates a command of the data. And there is a lot of it. Retailers applying traditional retail metrics online will at best sub-optimise, and at worst risk being out manoeuvred by more sophisticated competitors.
Know more about online retail buying and merchandising
More Retail Viewpoints & References: Online retail,smartinsights.com, ecommera.com,

Share