Archive for the ‘Retail Business Intelligence’ category

Online Retail Analytics

January 2nd, 2012
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For the past years,online has become much more competitive and retailers are focused increasingly on driving profit.In this new environment, tracking the right measures of success moves from being a “nice to have” to fundamental to online success.

We need to define KPI for analytics for online Retail ,KPIs can answer questions such as:

• Revenues: Are they increasing at the rate you expect?
• Profitability: Are you making a good margin?
• Customer Growth: How many new verses existing customers?
• Product Turnover: How quickly are you moving inventory?

Critical KPIs For online retailers :

Determining the driving factors for a KPI’s performance. Some causes for online selling KPI performance might include:

• Wrong Product: Is your product not wanted? Is it presented poorly?
• Right Marketplace: Are you focusing on the wrong marketplaces? Are you paying too much in fees?
• Ineffective Promotion: Are your promotions reaching the target audiences? Are they utilized in the buying process?
• Order Execution: Do customers abandon their shopping cart in the checkout process?

Actions !!

Depending on your goals and evaluation of your KPIs, there are many possible actions you could take, such as:
• Marketplaces: Change your mix of marketplaces.
• Listings: Use different products and price mixes.
• Customer Service: Create better checkout processes and customer communication.
• Website: Coordinate your website in conjunction with other marketplaces

The delayed gratification that is a feature of all online retailers selling physical goods means that monitoring customer satisfaction becomes critical. One component of this is “delivery on promise” which systematically measures the distribution of orders that arrive before, after or as promised. It is staggering how few retailers actually track it. As retailers increasingly rely on drop-ship vendors or just-in-time suppliers, delivery on promise becomes ever more important.

Growing an online business necessitates a command of the data. And there is a lot of it. Retailers applying traditional retail metrics online will at best sub-optimise, and at worst risk being out manoeuvred by more sophisticated competitors.
Know more about online retail buying and merchandising
More Retail Viewpoints & References: Online retail,smartinsights.com, ecommera.com,

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Business Intelligence for Retail

May 12th, 2011
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Check it out Business Analytics
Retail is the most diverse industry handling widest range of products from equally large numbers of suppliers and, naturally, the highest number of customers. Also, the retail market trends change most frequently than any other industry. Keeping an eye on all the operations in retail business is crucial for seamless profitable corporate performance. Understanding customer requirements and offering them what they want and still maintaining profitability requires highly analysed information on management part to deal with ever changing market conditions quickly to beat competition.

Some of the areas where Business Intelligence tool can be applied to retail:

• Sales and profitability analysis – Sales and profitability analysis enables to track product demands, trends, & opportunities in sales. Helps you to optimize strategy for marketing promotions & planning according to periodic phase.

• Store Operations Analysis – Store Operations Analysis facilitates to monitor multiple store performance, efficiency of sales management, and operations across different Stores. Helps in empower management with information-based execution and budgeting.

• Customer Analysis – Customer Analysis evaluates profitability by customer segmentation and develop continuing relationships with customers. Helps to plan more strategic campaigns to maximize customer acquisition and retention.

Other Analysis Areas:

• Merchandise Management
• Inventory Management
• Supplier Performance Management
• Marketing and E-commerce Analysis
• Market Basket Analysis
• Category Management
• Brand & Marketing Research
• Market Share Analysis

Business Intelligence Advantages

• Improved business by collecting and analysing data from various systems (financial, point of sale, inventory, distributors, and customer relationship management systems) in various formats.
• Help managers design marketing campaigns for specific products by identifying opportunities.
• Integrate financial data to control operation costs and optimise business performance with better profitability.
• High capability of calculating costs and profits using ‘combine and recombine’ methodology for various business drivers and delivers information via BI dashboards and BI reports.
• Highly sophisticated planning performance intelligence that directly affects your business value proposition.
• Unmatched scalability to process gigantic data flows at lightening speed and cater information hunger of a variety of users simultaneously.
• Standalone Business Intelligence solution for retail sector for business strategy planning, location wise analysis, quick response to market volatility, cash flow management and inventory rationale, and to merge data from varied internal as well as external sources.

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